Privacy Policy

Who we are

Our website address is: https://carterbedimckay.co.uk.

At Carter Bedi McKay, we collect and use your personal information to help dealing with your immigration enquiries, and to improve our services.
We only ask for the information we need for your particular enquiry and we explain why we need it and we treat it as confidential.

When we record and use your personal information we:
– only access it when we have a good reason
– only share what is necessary and relevant
– don’t sell it to anyone
We handle and store your personal information in line with data protection law.
When you use our website, we only collect cookies for technical reasons that are essential to ensure our website will operate correctly.

Who is responsible for keeping your personal information safe
At Carter Bedi McKay we are all jointly responsible for keeping your personal information safe and making sure we follow data protection law. Carter Bedi McKay will record your personal information on their computer system. No other person has access to our computer system.

What information we ask for and what we do with your information.
We’ll only ask for information that’s relevant to your enquiry. Depending on what you want help with, this might include:
– your name and contact details – so we can keep in touch with you about your case, and personal information – for example about family, work or financial circumstances.
If you don’t want to give us certain information, you don’t have to but you should be aware that withholding information that may help your case may make it difficult for us to help you with your enquiry.

How we use your information
The main reason we ask for your information is to help to give an answer to your enquiry, and to present a properly researched application to Government Departments if you ask us to proceed with an application on your behalf.
We only access your information for other reasons if we really need to. Data protection law lets us do this as long as we either get your consent or we have a legitimate interest. For example we have a legitimate interest to access your data:
– to investigate complaints
– to get feedback from you about our services
– to help us improve our services
All information is handled sensitively and securely.

Sharing your information
We share this with UK Government departments if you wish us to proceed with an application on your behalf. With your permission, we might share your information with other organisations so that we can:
– help solve your enquiry – for example, if you ask us to contact your employers or your college we might need to share your name, address details with them
– refer you quickly to another organisation for more advice or support, if relevant
Organisations we share your data with must store and use your data in line with data protection law. They’ll have their own privacy policies for how they handle your information and keep it safe.

Storing your information  
Whether you get advice face to face, over the phone or by email, our adviser will log all your information, correspondence and notes about your enquiry into our secure case management systems. We have a ‘legitimate interest’ to do this under data protection law. This means it lets us carry out our aims and goals as an immigration advisor. Some of your information might also be kept within our secure email and IT systems.
If an adviser needs to see your documents, they may ask you to upload copies of the documents to a secure online system. The documents will then be moved into our case management system.
We keep your information for 6 years. If your case has been subject to a serious complaint, or other dispute we keep the data for 16 years.

Contact us about your information
You can contact us at any time and ask us:
– what information we’ve stored about you
– to change or update your details
– to delete your details from our records

If you want to make a complaint
If you’re not happy with how we’ve handled your data, or an application made with your data, you can make a complaint. Carter Bedi McKay are registered with the Office of the Information Services Commissioner (OISC).